upwork review

Are you considering freelancing or hiring freelancers through Upwork in 2024? As one of the leading outsourcing platforms, Upwork promises to connect the best clients and freelancers from around the globe.

But is it really all that it’s cracked up to be? Some people sing that platform’s praises while others can’t stand the mention of it.

As a longstanding Upwork user of many years, I put together this comprehensive review for 2024 where we’ll dive into the platform’s features, benefits, and potential drawbacks.

I wanted to put this together to give an honest take so you can get the maximum benefit while avoiding some of the downsides of using Upwork.

So, let’s get started, shall we?

Create a Free Account on Upwork

Easily find and engage talented workers with an intuitive and easy-to-use interface. Choose from a database of global freelancers.


What is Upwork?

Upwork is an online platform that connects businesses with freelancers worldwide. It serves as a marketplace where companies can find and hire freelancers for a variety of tasks, including writing, graphic design, programming, and digital marketing.

One of the main features of Upwork is its flexibility. It allows businesses to engage freelancers for one-off projects or on a long-term basis.

In terms of security, Upwork provides a payment system that ensures freelancers are paid for their work and businesses only pay for approved work. It also has built-in tools for collaboration, a review system for transparency, and a dispute resolution service.

In essence, Upwork is a platform designed to facilitate remote work between businesses and freelancers from around the globe.

Top Benefits of Upwork

Here are the main benefits of Upwork as an outsourcing platform:

Cheap Labour

You can usually find cheap labor that does a decent job.

Easy to Manage

I find it much easier to send some chats back and forth than to go through the rigamarole of hiring someone and then having to deal with them face to face.

Easy to Find Talent

Because Upwork is one of the most popular outsourcing websites today, it is filled with diverse talent from all over the world. You are pretty much guaranteed to find someone with the exact expertise you need.

Best Features of Upwork

Upwork has all kinds of fancy bells and whistles. I gotta say, they have really dialed in the user experience with all the features you need to manage working relationships.

1. Secure Payments

Upwork’s escrow service ensures that freelancers get paid for their work and clients only pay for the work they approve. This creates a safe and trustworthy environment for both parties.

Watch out for scams. Some workers will sandbag it to try and get more money out of you on hourly contracts. Never give out a review until the job is completed – that’s your one bargaining chip to make sure they do a good job.

2. Transparent Review and Ratings

Upwork’s rating and review system helps businesses make informed hiring decisions by providing insight into a freelancer’s past performance and reliability. You can easily see at a glance who is reliable with a percentage score for completed jobs.

Keep in mind that freelancers can give you a review as well. You want to keep your client review score high so you can land top talent.

3. Talent Categorization

up work categories and filters

With the vast ocean of talent to choose from, picking and hiring someone can get complicated fast. Luckily, Upwork gives you the ability to browse work categories and filter by all relevant metrics. Subsequently, I have never had an issue finding the right kind of work on Upwork.

4. Flexible Hiring Options

Whether you need someone for a quick task or a long-term project, Upwork’s flexible hiring options make it easy to get the arrangement you want.

It allows hiring on an hourly basis, a fixed-price contract, or even for a full-time remote position.

5. Built-in Collaboration Tools

Unlike other outsourcing platforms, Upwork includes everything you need to engage on a project from beginning to end. Their cloud-based online workspace allows you to communicate, manage projects, send and receive files, and make payments in escrow.

Upwork Pricing

Upwork is free to make an account and list jobs. The only price is a 5% processing fee for most jobs. However, there’s also a project initiation fee of $4.95 USD for new projects that come from the preset Marketplace and Project Catalog.

Upwork Pros and Cons

So we’ve established that Upwork has a bunch of great benefits and features. But like anything, it’s not all sunshine and rainbows.

Let’s get into the pros and cons of using Upwork.

Upwork Pros

  • Massive talent pool
  • Diverse jobs and workers
  • All-in-one platform
  • Easy to use
  • Transparent rating system

Upwork Cons

  • Upwork takes a large cut
  • Some scammers
  • Overly general job categories

Upwork Pros

Because Upwork is so big, you get tons of workers to choose from. You can review work profiles in depth which makes it super easy to find good workers with a specific skill set. Additionally, the all-in-one platform makes it super easy to use.

Overall, the main selling point is the ability to get up and going immediately.

Upwork Cons

One of the main cons of Upwork is its large transaction fees. Because it’s so big, Upwork has no problem taking 5% per transaction. This might not seem like much, but compounded over enough projects, you’re handing over a good chunk of cash to the platform.

There is also a downside to having such a large set of workers and categories to choose from. If you’re looking for something very specific, it can sometimes be hard to find. In this case, a more specialist hiring platform works better.

Another downside of Upwork’s sheer mass is its propensity to attract scammers. I have personally encountered a few crafty accounts that try to milk the hourly payment system or try and extort good reviews before the work is completed.

But if you always do your due diligence to investigate freelancer accounts, this can be largely avoided.

Upwork Alternatives

Upwork is many people’s go-to outsourcing platform, but many alternatives are great in their own right. Here is a list of a few:

  • Fiverr
  • Toptal
  • Freelancer
  • OnlineJobs.ph
  • Guru

My Experience with Upwork

Over my years as an entrepreneur and digital marketing consultant, I have gotten immense use out of Upwork. Its intuitive interface makes it so easy to use that it’s almost always my first pick when I’m looking for external talent.

In fact, in the past, I’ve posted a job, hired a worker, and completed a project all on the SAME DAY. For speed and convenience, it doesn’t get much better than that!

Some of the talented people I’ve found on Upwork include;

  • writers
  • editors
  • developers
  • designers

This is by no means a conclusive list of what can find on the platform but I intend to keep leveraging the immense database to expand my team.

Conclusion: Should You Use Upwork?

After exploring the ins and outs of Upwork, it’s clear that this platform offers a wealth of opportunities for both businesses and freelancers. With its global talent pool, flexible hiring options, secure payment system, integrated collaboration tools, and transparent review system, Upwork stands out as a robust platform for remote work.

However, like any other platform, it’s not without its potential downsides. Therefore, I recommend that you pick and choose when to use Upwork. For quick jobs that you need help with NOW, Upwork is fantastic.

As soon as you start hiring for longer projects, the transaction fees start to add up. I would recommend taking the work offline or using another platform that’s built for longer project work.

In conclusion, whether you’re a business in search of skilled freelancers or a business professional who needs help to get past a project roadblock, Upwork is a platform worth exploring. It has the potential to connect you with talents from all over the world, right at your fingertips.

Ready to explore the world of remote work with Upwork? It’s extremely easy to get started. Click the link below to create your account and dive in.

Create a Free Account on Upwork

Easily find and engage talented workers with an intuitive and easy-to-use interface. Choose from a database of global freelancers.


Upwork FAQs

For clients, Upwork charges 5% per transaction. For some preset contracts, Upwork charges a $4.95 USD project initiation fee.

Contracts are offered by the client and accepted by the freelancer. Once your contract has been initiated, money is secured in escrow. As milestones are completed, payment is released to the freelancer upon approval by the client.

Upwork is a US-based company headquatered out of Santa Clara and San Francisco, California.

Similar Posts