Widespread digitalization is one of the most fundamental technological shifts of the last decade and has affected nearly every aspect of our lives, including healthcare.
Therefore, it’s only natural that newer digital technologies such as AI, cloud computing, big data analytics, and Internet of Things (IoT) would find important applications in solving some of the most pervasive healthcare challenges facing the global community.
This includes issues such as communication barriers, limited access to health services and information, poor patient involvement in managing their health, and fragmented healthcare services. Not only do these problems lead to lower patient satisfaction with their healthcare services, but a significant number of them have also been identified as important causes of poor health outcomes.
Digital patient engagement platforms developed as a way through which various digital technologies can be leveraged as a solution to these challenges by facilitating and enhancing patient interactions, communication, and involvement in healthcare.
What Is the Best Digital Patient Engagement Platform?
A digital patient engagement platform is a digital technology that offers a variety of features and functionalities geared towards improving patient-healthcare provider interaction and communication, and ultimately improving patient outcomes.
When choosing a digital patient engagement platform, there are certain key considerations to make. This includes factors such as the degree of user experience and usability, features, and functionalities, degree of integration, user support, security and data compliance, customization, scalability, as well as return on investment.
1. athenaOne
Overview
athenaOne is a comprehensive patient engagement platform that offers a host of patient relationship management solutions to healthcare providers. With its patient-centric approach, athenaOne aims to improve the patient experience and promote better health outcomes.
The platform provides a range of tools and features such as appointment scheduling, secure messaging, online bill payment, and access to electronic medical records. Patients can conveniently schedule appointments, communicate with healthcare providers, and securely access their health information through the platform.
These services not only empower patients to take an active role in their healthcare journey, but also lead to increased patient satisfaction, better adherence to treatment plans and follow-ups, and better overall patient outcomes.
Highlights
- athenaOne allows patients to schedule appointments online, offering convenience and drastically reducing wait times.
- Patients can use the platform to communicate securely with their healthcare providers, ask questions, and receive timely responses.
- The platform provides patients with access to their medical records, enabling them to review their health information, test results, and treatment plans.
- athenaOne facilitates online bill payment, making it easier for patients to manage their healthcare expenses.
- The platform offers educational resources and information on various health topics, empowering patients to make informed decisions about their well-being.
- The platform supports virtual visits and other telehealth capabilities, allowing patients to have remote consultations with healthcare providers from the comfort of their own homes.
- athenaOne integrates with wearable devices and health apps, enabling patients to track their vital signs, activity levels, and other health metrics.
- The platform facilitates the collection of patient feedback through surveys, helping healthcare providers gauge patient satisfaction and identify areas for improvement.
- athenaOne sends personalized health reminders and notifications to patients, promoting preventive care and encouraging healthy habits. The platform also sends medication reminders to patients, ensuring they stay on track with their prescribed treatments.
Pricing
athenaOne offers an individualized pricing plan based on a number of factors such as which tools and functions are utilized and the amount of revenue generated by the service. Though there is no free plan the platform does offer a free demo on request.
Bottom Line
Overall, athenaOne’s patient engagement services aim to empower patients, improve communication between patients and healthcare providers, enhance access to health information, and promote proactive involvement in personal health management. Watch the instructional videos and try out the free demo to learn what amazing features the platform has to offer you.
2. Solutionreach
Overview
Solutionreach is a patient engagement platform that provides a range of services to enhance the patient experience and improve communication between healthcare providers and patients. With Solutionreach, healthcare organizations can automate appointment reminders, send personalized messages, and deliver targeted educational content to patients.
The platform also facilitates two-way communication, allowing patients to easily request appointments, ask questions, and provide feedback. Solutionreach offers online reputation management tools to help providers monitor and respond to patient reviews and enhance their online presence.
Additionally, the platform provides analytics and reporting features to track patient engagement and measure the effectiveness of communication strategies. Overall, Solutionreach aims to increase patient satisfaction, improve outcomes, and strengthen patient-provider relationships.
Highlights
- Solutionreach’s platform includes features such as appointment reminders, recalls, and confirmations, which help reduce missed appointments and optimize scheduling.
- Automated messaging tools enable personalized and timely communication between healthcare providers and patients, improving engagement and satisfaction.
- The platform also allows patients to schedule appointments, fill out forms online, and receive important health information securely through a patient portal.
- Solutionreach facilitates two-way communication through text messaging, email, and voice reminders, ensuring patients are well-informed and actively involved in their healthcare.
- The platform offers reputation management tools that help providers monitor and respond to online reviews, enhancing their online presence and reputation.
- Solutionreach’s analytics and reporting capabilities provide valuable insights into patient satisfaction, engagement metrics, and operational performance.
- Integration with electronic health records (EHR) systems allows for seamless data exchange and improved workflow efficiency.
Pricing
Solutionreach offers customized pricing options based on which particular features of the platform are utilized, as well as other factors such as the size of the practice. However, there are generally two basic plans; the Pro Plan and the Enterprise Plan. However, Pro Plan users can also pay extra for specific premium add-ons which are exclusively available on the Enterprise Plan. Their services are billed either monthly or annually. You can also familiarize yourself with the platform using a free demo.
Bottom Line
Solutionreach’s patient engagement services provide healthcare providers with the tools and capabilities to enhance communication, improve patient satisfaction, and optimize practice operations. By leveraging automated messaging, online scheduling, reputation management, and analytics, Solutionreach helps drive patient engagement, leading to better outcomes and practice success.
Take advantage of their free demo to find out whether this platform is the perfect fit for your practice.
3. Relatient
Overview
Relatient is a leading provider of patient engagement services, revolutionizing the way healthcare organizations connect and communicate with their patients. Their comprehensive suite of solutions enables healthcare providers to enhance patient experience, improve patient outcomes, and streamline operational efficiency.
Relatient’s services include appointment reminders, patient self-scheduling, secure messaging, post-visit surveys, and broadcast messaging. Through automated, personalized communications delivered via multiple channels, such as text messages, email, and voice calls, Relatient ensures patients stay informed, engaged, and actively involved in their healthcare journey.
By leveraging technology and data-driven insights, Relatient empowers healthcare organizations to foster meaningful patient relationships, increase patient satisfaction, and achieve better overall care delivery.
Highlights
- Relatient’s platform sends automated reminders to patients via text messages, emails, or voice calls, reducing no-shows and improving appointment adherence.
- Patients can conveniently schedule appointments online, selecting available slots that fit their schedule, reducing administrative burden and increasing patient satisfaction.
- Relatient enables secure communication between patients and healthcare providers, allowing them to ask questions, request prescription refills, or seek medical advice, fostering timely and efficient care.
- Automated surveys collect patient feedback after appointments, providing valuable insights into patient experience, satisfaction, and areas for improvement.
- Healthcare organizations can send important announcements, health tips, or reminders to specific patient groups or their entire patient population through broadcast messaging, enhancing communication and engagement.
- Relatient supports communication through various channels, including text messages, emails, and voice calls, ensuring messages reach patients in their preferred mode of communication.
- The platform allows healthcare organizations to personalize and automate patient communications based on individual preferences, demographics, and healthcare needs, enhancing patient engagement and satisfaction.
- Relatient provides robust analytics and reporting tools that offer insights into patient engagement metrics, enabling healthcare organizations to monitor and improve their patient engagement strategies.
- Relatient integrates seamlessly with electronic health record (EHR) systems, practice management software, and other healthcare applications, streamlining workflows and enhancing data exchange.
Pricing
Similar to other patient engagement platforms, Relatient offers customized quotes based on the services requested by the customer as well as the size of the medical practice. However, the platform is known for offering generally lower prices than other patient engagement platforms of the same size. You can request a free demo from the platform.
Bottom Line
Relatient is a leading provider of patient engagement services, offering features such as appointment reminders, patient self-scheduling, secure messaging, post-visit surveys, and more. Their comprehensive platform enables healthcare organizations to enhance the patient experience, improve outcomes, and streamline communication, leading to better care delivery. Try out the free demo to enjoy all these features and more.
4. NexHealth
Overview
NexHealth is a leading provider of patient engagement services, revolutionizing the healthcare industry. Their comprehensive platform enables healthcare providers to enhance patient communication, streamline operations, and improve overall patient experience.
NexHealth offers an array of powerful tools, including online scheduling, automated appointment reminders, secure messaging, and real-time feedback collection. With seamless integration into existing workflows, providers can effortlessly manage appointments, reduce no-show rates, and effortlessly engage with patients.
The platform also empowers patients with convenient self-service options, enabling them to book appointments, access medical records, and receive personalized care information. NexHealth’s patient engagement services transform healthcare delivery, fostering stronger patient-provider relationships and driving better health outcomes.
Highlights
- Patients can easily book appointments online, eliminating the need for phone calls and reducing administrative burdens.
- Customizable appointment reminders are sent via SMS, email, or voice calls, reducing no-shows and increasing patient attendance rates.
- Secure messaging enables seamless communication between patients and healthcare providers, allowing patients to ask questions and receive prompt responses.
- Patients can complete and submit forms digitally, saving time and eliminating the hassle of paperwork.
- NexHealth facilitates patient reviews and feedback collection, helping providers monitor satisfaction levels and improve service quality.
- Seamless integration with telehealth platforms allows for virtual visits, enabling convenient access to care from anywhere.
- Patients can securely make payments online, improving financial transparency and reducing administrative tasks.
- NexHealth provides data-driven insights and analytics, allowing providers to track patient engagement metrics and optimize their processes.
- The platform supports multiple languages, ensuring effective communication with diverse patient populations.
- Providers can personalize the patient experience by incorporating their branding into the platform, creating a consistent and professional image.
Pricing
NexHealth’s prices are calculated according to the services required by the user as well as the number of locations. The pricing plans can be broken down into three main plans:
- Acquire Plan
- Delight Plan
- Retain Plan
Check out the pricing plan on the website to get the quote for each plan based on your unique requirements. You can also opt for monthly or annual billing options. The platform also allows you to add more locations or upgrade your plan at any time.
Bottom Line
NexHealth provides comprehensive patient engagement services. Their platform enables healthcare providers to streamline appointments, automate reminders, facilitate online booking and payments, and offer personalized patient communication. With a focus on improving patient experience and efficiency, NexHealth empowers providers to deliver convenient and engaging healthcare services. Hop onto the website and request a personal quote now.
5. Weave
Overview
Weave’s patient engagement services revolutionize the way healthcare providers connect and communicate with their patients. With an extensive suite of tools and features, Weave enables practices to enhance patient satisfaction, improve outcomes, and streamline administrative tasks.
Through two-way text messaging, appointment reminders, and automated recall systems, Weave facilitates convenient and timely communication between providers and patients. Additionally, Weave’s patient engagement services empower practices to gather feedback, manage online reviews, and cultivate a strong online presence.
By utilizing advanced technology and user-friendly interfaces, Weave helps healthcare providers build meaningful relationships with their patients, resulting in increased engagement, loyalty, and overall practice success.
Highlights
- Automated reminders are sent via text, email, or voice calls to reduce no-shows and increase appointment adherence.
- Secure messaging platform that enables convenient and HIPAA-compliant communication between patients and providers.
- Tools to monitor and manage online reviews and patient feedback, enhancing the provider’s online reputation.
- Seamless integration with telehealth platforms, allows patients to easily schedule and join virtual visits.
- Customizable surveys to gather feedback, measure patient satisfaction, and identify areas for improvement.
- A patient-centric portal that enables patients to access their medical records, schedule appointments, and securely communicate with their care team.
- Mass messaging capabilities to send important updates, announcements, and reminders to a large group of patients simultaneously.
- Tools to automate the process of collecting positive reviews and generating patient referrals.
- Data-driven insights to track patient engagement metrics, measure performance, and identify trends.
- Seamless integration with popular EHR and practice management systems to streamline workflows and enhance data accuracy.
Pricing
Weave’s prices are also calculated according to the services requested by the subscriber. The pricing plan is divided into a three-tier system which includes the:
- Essentials Plan
- Pro Plan
- Elite Plan
For more information on each pricing plan and the unique features they offer, you can check out the pricing plan page on the Weave website. You can also opt for monthly or annual billing options, as well as request a free demo.
Bottom Line
Overall, Weave’s patient engagement features empower healthcare providers to deliver personalized and efficient care while fostering strong patient relationships and improving patient outcomes. Try out their popular Elite Plan to get the very best of patient engagement technology or find the best fit for your business using their free demo.
6. RecallMax
Overview
RecallMax offers comprehensive patient engagement services that empower healthcare providers to enhance patient communication, improve compliance, and increase overall engagement. With a suite of innovative solutions, RecallMax enables efficient appointment reminders, personalized messaging, and seamless patient feedback collection.
Their automated recall system optimizes patient scheduling by sending timely reminders and facilitating convenient rescheduling options. Additionally, RecallMax’s patient engagement services encompass targeted educational content delivery, empowering patients to make informed decisions about their health.
By capitalizing on advanced technology and data analytics, RecallMax helps healthcare providers streamline their patient communication processes, foster stronger relationships, and ultimately improve patient outcomes.
Highlights
- Patients receive personalized reminders via SMS, email, or voice calls, reducing no-shows and improving scheduling efficiency.
- The platform enables healthcare providers to send targeted reminders for routine check-ups, vaccinations, and screenings, ensuring patients stay up-to-date on their preventive care.
- Patients can securely communicate with their healthcare providers, asking questions, sharing concerns, or requesting prescription refills.
- The platform allows patients to schedule appointments conveniently online, reducing administrative burdens and enhancing patient satisfaction.
- Automated surveys collect feedback from patients, providing valuable insights into the patient experience and enabling providers to improve care quality.
- Healthcare organizations can send mass communications to patients, such as announcements, health education materials, or practice updates.
- RecallMax supports communication through various channels, including SMS, email, voice calls, and patient portals, ensuring flexibility and reaching patients through their preferred methods.
- RecallMax seamlessly integrates with electronic health record (EHR) systems, facilitating data synchronization and enhancing operational efficiency.
- The platform offers robust analytics and reporting capabilities, allowing healthcare providers to track engagement metrics, measure performance, and make data-driven improvements.
Pricing
The platform offers customized pricing plans depending on the required features as well as the size of your practice. However, there are two general plans which offer several key patient engagement functions in features. They include:
- RecallMax™ Pro
- RecallMax™ Enterprise
While the pricing for each plan is customized, generally pricing for the recall max platform starts from $350 upwards. Enter the website to gain more information on their pricing plans as well as request a free demo to find out which plan best suits your needs.
Bottom Line
Overall, RecallMax empowers healthcare organizations to deliver personalized, efficient, and effective patient engagement, resulting in improved patient satisfaction and better healthcare outcomes. Try out their services today to boost your productivity and patient satisfaction.
7. RXNT
Overview
RXNT offers comprehensive patient engagement services that empower healthcare providers to enhance patient communication and streamline care delivery. Their suite of tools includes a patient portal, secure messaging, appointment scheduling, and electronic intake forms.
The patient portal allows patients to access their medical records, request prescription refills, view lab results, and communicate securely with their healthcare team. Secure messaging enables convenient and confidential communication between patients and providers.
With appointment scheduling, patients can book appointments online, reducing administrative burdens. Electronic intake forms facilitate the seamless collection of patient information before visits. RXNT’s patient engagement services foster patient satisfaction, improve communication, and optimize healthcare workflows.
Highlights
- Patients can easily book, reschedule, or cancel appointments through a user-friendly online platform or mobile app.
- RXNT sends timely reminders via text messages, emails, or automated voice calls, reducing no-show rates and improving patient attendance.
- Patients can communicate securely with their healthcare providers, ask questions, request prescription refills, and receive timely responses.
- RXNT delivers targeted educational content to patients based on their specific health conditions, empowering them to make informed decisions about their care.
- Through reminders and educational resources, RXNT helps patients stay on track with their medication regimen, leading to better treatment outcomes.
- Patients can provide feedback on their healthcare experience, enabling providers to identify areas for improvement and enhance patient satisfaction.
- RXNT facilitates telehealth consultations, allowing patients to connect with healthcare professionals remotely, reducing the need for in-person visits.
- Patients can log and track their health metrics, such as blood pressure or blood sugar levels, and share them with their healthcare team for ongoing monitoring and management.
Pricing
The platform offers four basic pricing plans as well as additional add-ons which can be purchased separately. These plans include:
- Full Suite Plan: $170/month if billed monthly or $157.5/ month if billed annually.
- EHR Bundle Plan: $100/month if billed monthly or $90/ month if billed annually.
- PM Bundle Plan: $75/month if billed monthly or $67.5/ month if billed annually.
- E-Prescribing Plan: Billed annually at $650 per year.
Check out their website for more information on each individual plan as well as the request for a free demo of their services.
Bottom Line
With RXNT’s comprehensive patient engagement features, healthcare providers can effectively engage patients, promote proactive healthcare management, and deliver personalized care experiences. Try out their free demo to gain more insight into exactly how the platform operates.
What Is a Digital Patient Engagement Platform?
A digital patient engagement platform is a software solution that leverages technology to facilitate and enhance patient interactions, communication, and involvement in their healthcare. It provides a digital channel for healthcare providers and patients to interact and engage with each other, improving the overall patient experience and outcomes.
It typically supports features such as patient portals, communication tools, appointment and scheduling tools, health and education resources, remote monitoring and telehealth, and other self-management tools. These services are one of the most effective tech-driven solutions to contemporary issues facing our healthcare system today.
Summary
Digital patient engagement platforms, such as athenaOne, Solutionreach, Relatient, NexHealth, Weave, and RecallMax, offer various features and functionalities to improve patient-provider communication and enhance patient outcomes. These platforms provide services like appointment scheduling, secure messaging, access to medical records, online bill payments, educational resources, and analytics. They aim to empower patients, increase satisfaction, and optimize healthcare delivery.
